Returns & Refunds
30-day money-back guarantee
Give it to your dog and see what happens. If they're not interested within 30 days of delivery, we'll refund you — no interrogation.
How it works
- Message us via the contact page with your order number.
- We reply within 24 hours with return instructions and the return address.
- Your refund lands back on the original payment method within 5–10 business days of us receiving the return.
Damaged or wrong item?
Send us a photo and we'll ship a replacement free — you won't need to return anything.
EU 14-day right of withdrawal
If you're in the European Union, you have a legal right to cancel your order within 14 days of delivery, for any reason and without giving a justification. Opening the parcel and examining the item does not affect that right. Our 30-day guarantee above is offered in addition to it, never instead of it.